FAQs

Q. How long will my order take to arrive?
A. We take around 3 working days to process your orders. After which a confirmation mail will be sent when your purchase is being shipped out. A package would take between 20 - 30 days to arrive.

Q. I made a large order but not all the items have arrived yet?
A. We may ship items out individually so that the items can reach you earlier. Rest assured, all your items will arrive, just that they may reach you separately.

Q. Do you sell my details to any other companies?
A. We value your trust. Your personal details will never be sold to third parties.

Q. How safe is it to place an order on your site, will you have access to my bank details?
A. Your card details are secure, payments are processed through our hosting and store provider (Shopify) which is certified Level 1 PCI DSS compliant. Mela-Co.Store does not have access to your card details and your payment which is processed through Shopify.

Q. Can I return any items that i have purchased?
A. Yes, defective/damaged/wrong item sent can be returned. However if its due to change of mind/personal reasons, we regret we cannot accept such refund requests. Do note that for all return requests, postage charges is to be bear by the customer.

Note also we do not do returns or refunds on Sales Item. 

 Any other questions then please do not hesitate to contact us here at Mela-Co.Store via email at mela.co.store@gmail.com